Calling Customer Services
The phone number for out-of-hours is the same number as the customer service team, the phone lines transfer when we are closed.
Please only call the number out-of-hours for the following emergencies:
- Complete failure of the heating system and/or hot water system
- Water leak that cannot be contained
- Complete failure of electrics, first check that the failure has not been caused by the trip switch being activated by a fault on a domestic appliance
- Flooding caused by blocked drains that threatens to enter the home
- If you suspect a gas leak, call National Gas Emergency Services on their 24 hour free phone telephone number 0800 111999
- In the event of loss of gas, electricity or water supply, first check it has not been caused by a general failure, or ‘switch off’ in your area before either contacting our customer services team, or using your emergency out-of-hours number
Should your home have a gas, or water leak, you should immediately turn off the supply at the mains
We provide 24 hour emergency cover for you as part of your 2-year warranty. This cover is available 24 hours a day, 365 days a year, including weekends, bank holidays and over the Christmas and New Year period.
